Aquatics Officer - Programming
- To be responsible for all administrative and support processes within the Aquatic Team including administering the Oncourse System, managing payments and enquiries, providing reports, monitoring of incoming communications and managing and maintaining enquiry lists for additional aquatic disciplines.
- To support the Senior Customer Service Assistants with all Swim Academy administrative processes under their remit including monitoring of Swim Academy Inbox and distributing enquiries and leads as appropriate.
- To lead on administering of the Oncourse System including building payment plans, levels, classes and managing triggers/notifications.
- To update and programme the Oncourse System for all sites with a range of aquatic activities including holiday programmes, term time lessons and other related programmes and events.
- To be responsible for the monitoring of swimming lesson payments and liaise with Membership Support and Senior Customer Service Assistants for any Swim Academy membership plan problems.
- To run weekly occupancy reports and make necessary changes to the Swim Academy Programme across all sites and monitor swimming lesson movements.
- To ensure each venue has available swim assessments.
- To prepare marketing briefs for intensive holiday programmes including social media assets and email campaigns.
- To support the Aquatics Team with the monitoring and improving all administrative and support tasks to ensure they continue to meet the needs and demands of users and that the School and Swim Academies Programmes present a positive and professional image of Your Trust.
- To support the Aquatic Officers in the monitoring of Swimming Teacher observations and audits and with pool side support, team teach and peer teacher assessments.
- To support the Aquatic Officers to implement the delivery of water safety sessions in line with the National Curriculum Awards and ensure KS2 Swimming Reports completed as required by the Department for Education.
- To contribute to and carry out mentoring for new and existing team members to build an inspired, knowledgeable and well trained team.
- To act as a Trainer for RLSS and STA for ongoing training and courses.
- To be polite, friendly, courteous and helpful at all times and deal with basic enquiries from customers and members of the public appropriately.
- To undertake other such duties and responsibilities of an equivalent nature as may be determined by Line Manager including providing cover as necessary in the absence of staff.
Your Trust
- Rochdale
- Band 4, £27,975 - £31,641 per annum (pro-rata for part time)
- 05 May 2024
- Full Time
Further Details
- Download Job Description
- Andrea Jane Pardoe
- [email protected]
- 01706 926213
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