Customer Service Assistants

The purpose of the job is to provide a professional, efficient and high quality service to customers of Your Trust. This includes greeting customers and directing them to the appropriate service they require, being responsible for cash collection and reconciliation, promoting other services offered and ensuring up to date and accurate information is available at all times.

• Control of cash point, operation of computerised cash register and other payment systems, issuing of receipts, checking use of passes, recording receipt numbers on booking sheets.
• Answering calls and dealing with enquiries.
• Dealing with enquiries from customers and potential customers, offering information and advice regarding services provided and making referrals other services.
• Promoting use of various services including being involved in special promotions and maintaining all promotional material racks and notice boards, issuing of promotional materials and customer surveys.
• Issuing and selling of equipment, stock control and weekly stock reconciliation.
• Maintaining and updating database information systems as required.
• Recording of lost property and customer valuables and administering care of valuables system.
• Maintaining the reception area and surroundings to a standard that promotes an efficient administration system and a high standard of customer care. Safety and control of customers in accordance with the ‘Code of Conduct’ and other relevant guidelines, policies and procedures as provided, to prevent injury, misuse and damage to facilities within the reception area, including and reacting to CCTV system
• Taking bookings for all services, compiling registers of block bookings, including obtaining signatures from the control of billing and keeping system in order.
• Taking bookings for swimming lessons, compiling register of courses, administering courses to ensure customers and coaches are aware of changes and achieving maximum usage via reserve lists.
• Advising customers about Your Trust Card and Extra Card Scheme receiving and processing applications and issuing passes.
• Operating registered user system.
• Carrying out clerical duties e.g., listings from completion as necessary.
• To undertake other such duties and responsibilities of an equivalent nature as may be determined by Line Manager including providing cover as necessary in the absence of staff.
• To work at other Your Trust venues as required to which advance notice and training will be provided if required.
• To wear the Your Trust issued uniform and ID badge at all times and to ensure the uniform is kept presentable.